How can we improve customer satisfaction, loyalty and improve agent efficiency by using customer centric case management? We know that there is a much higher cost to acquire a new customer than getting repeat business from them. What can we do make sure we are managing customer interactions well so that customer get their issues resolved quickly and bring repeat business?
How can we improve customer satisfaction, loyalty and improve agent efficiency by using customer centric case management? We know that there is a much higher cost to acquire a new customer than getting repeat business from them. What can we do make sure we are managing customer interactions well so that customer get their issues resolved quickly and bring repeat business?During this discussion we’ll explain how to achieve customer satisfaction with Customer centric case management, a solution built on top of BPM. It helps to improve customer satisfaction, reduce customer churn and reduce high attrition rate of CSR agents.
Featured Speaker:
Ajay is responsible for setting the direction and positioning of Progress BPM. Ajay has more than 14 years of technology experience, including BPM, CRM and ERP systems. Past roles include consulting, engineering, software design, and product management. Prior to Progress|Savvion, he helped design and develop complex business applications for Amdocs CRM. He holds a Masters in Business Administration from Santa Clara University and a Bachelors of Engineering from Thapar University
