Many organizations are seeing revenue and profits slip through their fingers because of the operational gaps between departments. As customers, partners, employees or suppliers move through your business operations, new “socially aware” tools can prevent them from getting trapped in complex processes, or finding themselves on the receiving end of inadequate customer service. Otherwise, a lack of synchronization of business operations can negate many of the key benefits derived from applying Business Process Management, Business Rules Management, Event Processing or other solutions that promise operational efficiency and effectiveness.
Attend this half-day workshop to explore what it takes to go from competence to excellence in managing your business operations. Guided by IBM experts, see how you can use new business focused and “socially aware” technologies that have been incorporated into BPM, Business Rules, Decision Management and Analytics to increase enterprise-wide visibility and manage cross-functional outcomes.
What we’ll cover:
- Process Innovation: What It Is and How to Achieve It
- How to Synchronize Business Operations to Outperform Competitors
- End -user case studies:
- Rolling out effective payment services by MasterCard Worldwide
- Improving patient care with BPM at Ottowa Hospital
- Demo: New “Social” Tools for Managing Processes and Rules
- What Others Are Doing: Three Companies That Have Achieved Process Innovation
Presenter:
George Chast, North America Leadership Team, Business Process and Operational Decision Management, IBM
