Roadmap for Digital Business Success – Face-to-Face

$1,195.00

In this one day course, participants will learn how to develop a roadmap or blueprint for digital business success. The key elements of customer journey mapping, enterprise process architecture, operating models and organizational culture will be examined and incorporated into developing the key steps on the roadmap to success.

Course Date	Standard Rate	Buy Before	Your Rate	Savings

April 2025

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SKU: DBR-F2F Categories: Face-to-Face, Learning Paths, Recommended Electives, Courses

This course provides participants with the key concepts, terms, methodologies, and approaches to building a roadmap or blueprint for success with digital business.

Digital transformation has become part of the business lexicon. It is now clear that strategy has much more to do with driving digital business success – than just technology alone. In this one day course, participants will learn how to develop a roadmap or blueprint for digital business success. The key elements of customer journey mapping, enterprise process architecture, operating models and organizational culture will be examined and incorporated into developing the key steps on the roadmap to success.

Participants will scrutinize the role of digital tools such as robotic process automation (RPA), analytics and big data, cognitive computing, artificial intelligence and machine learning in an effective roadmap or blueprint. The characteristics of a digital ecosystem will be considered as well as the importance of the role of leadership and the culture of the organization in driving digital business including the importance of digital business talent and digital skills.

An effective roadmap for digital requires challenging the existing business model and crafting a robust operating model for the organization. An enduring focus on improving customer experience with a business process based view and applying integrated enabling information technology is equally important as is developing a culture where it is easy for employees to serve customers.

Outline:

Overview of digital business concepts and principles
The business case for digital
The core elements of the roadmap for success with digital business
- DBiz and Customer experience
- DBiz and process architecture
- DBiz and operating models
Deploying digital tools in an integrated way
Shaping organization culture
Skills and gaps
- Governance and centers of excellence
- Accountability for digital business
- Summary

Understand the key components of a roadmap for digital business.
Recognize the value of customer journey mapping in driving digital business success.
Be able to challenge the current business model of an organization.
Recognize the value of enterprise process architecture in framing the roadmap for digital success.
Be able to outline a new operating model which integrates digital.
Identify the major pitfalls in executing digital business.
Be able to articulate the role of leadership, talent and culture in digital business success. Be able to assess skills needed for success with digital business.

Learn the key steps in developing a roadmap for digital business. Gain an understanding of the linkage between customer journey mapping, process models and business models. Learn a structured approach to understanding, analyzing and designing processes to improve performance with digital tools. Understand how to lead customer experience driven digital business efforts.

Enterprise Architects
Executives
Chief Data Officer
Chief Digital Officer
Chief Analytics Officer
Data Scientist
Data Specialist
Information Architects
Digital Specialist
Digital Strategist
Digital Strategy Director
Digital Product Managers
Digital Automation Officer
RPA Designer
RPA Engineer
Senior Managers in Operations and IT
Business Process Managers
Business Process Analysts
Business Analysts
Business Architects
Project managers

The Digital Transformation Specialist (DXS) Certificate Digital Transformation has many facets – from cultural transformation to deployment of various emerging digital technologies. This program will teach and explain why business leaders need to be aware of the digital trends and realize transformation roadmaps with platforms and digital methodology best practices. This program will also cover all the key pillars of Digital Transformation holistically with practical recommendations and exercises.

The Digital Transformation Professional (DXP) Certificate program starts with transformative Culture and concludes with a deep dive into Digital Transformation Competency Centers. And has specialty programs for Agile Business Analysis, Decision Automation, Process Mining, Low Code/No Code and Intelligent Automation. Learn how to create a prioritized roadmap for your Digital Transformation journey.