BPM Institute defines BPM as “The definition, improvement, and management of end-to-end business processes in order to achieve clarity on strategic direction, alignment of resources, and increased discipline in daily operations.” A crucial ingredient in effective implementation of BPM is a common vision that guides the formation of the strategic direction and keeps the resources aligned beyond the initial planning phase and informs the operational decisions that are made every day.
March 22, 2016
Amir Ghannad
Organizational Change Management (OCM)