In the modern Digital world, Customer Experience is a critical factor for success in BPM. Organizations can apply Design Thinking framework to map the right emotional innovation factors and succeed in the BPM transformation.
Amplifying BPM with Customer Experience and Design Thinking
The need for evolution from Human BPM to Social BPM
With the significant cultural revolution brought about by social media resulting in a new set of social capabilities, enterprises are discovering value in collaboration and engagement of process users in the BPM execution environments. By traditional definition, human-centric business process management is an approach to BPM that focuses on human activities and human interventions in business processes, and supports them with automated functions 1. The emphasis was on operational efficiency, process visibility and control with business agility. Now, the adoption of social models and opportunities for collaboration are extending the traditional boundaries of human-centric BPM systems. There are many dimensions that necessitate this change in outlook.
Everyone starts here.
You're looking for a way to improve your process improvement skills, but you're not sure where to start.
Earning your Business Process Management Specialist (BPMS) Certificate will give you the competitive advantage you need in today's world. Our courses help you deliver faster and makes projects easier.
Your skills will include building hierarchical process models, using tools to analyze and assess process performance, defining critical process metrics, using best practice principles to redesign processes, developing process improvement project plans, building a center of excellence, and establishing process governance.
The BPMS Certificate is the perfect way to show employers that you are serious about business process management. With in-depth knowledge of process improvement and management, you'll be able to take your business career to the next level.
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