Many organizations are seeing revenue and profits slip through their fingers because of the operational gaps between departments. As customers, partners, employees or suppliers move through your business operations, new “socially aware” tools can prevent them from getting trapped in complex processes, or finding themselves on the receiving end of inadequate customer service. Otherwise, a lack of synchronization of business operations can negate many of the key benefits derived from applying Business Process Management, Business Rules Management, Event Processing or other solutions that promise operational efficiency and effectiveness.

Learn the Habits that drive process-improvement success, from project delivery and growing team competency to scaling BPM across the enterprise. These are proven techniques that will help you get started implementing successful BPM projects throughout your organization. Process improvement is about achieving better business outcomes. Technology is providing powerful capabilities that organizations are using now to quickly and continuously improve customer-facing and back-end operations. The challenge, of course, is that there is no one-size-fits-all solution.

Presenter Bios

Bill Hahn, BPM Solution Architect, IBM 
Bill Hahn is an IBM Sr. Consulting BPM Solution Architect, Open Group Master Certified ITS and Development Tools Evangelist.  In 20+ years at IBM he has worked in the development labs, consulting services and technical sales. Bill is currently based in Chicago.

Companies worldwide have for generations sought to better manage their key business processes to improve efficiency, insight into their impact, and to achieve greater business flexibility. The introduction of new technology consistently provides new ways to achieve these benefits yet each new technology also imposes constraints, or barriers, in the path of success. In addition the natural resistance to human and organizational change in the enterprise is a deterrent process optimization.

This workshop will address the challenges to BPM success and provide best practices, demonstrations, and case studies to highlight business challenges, processes, and results. This workshop will also include a look at the latest process management technology from Oracle that has been designed to simplify achieving process management success

Companies worldwide have for generations sought to better manage the processes that are key to their constituencies and business by managing them to improve efficiency, insight into their impact, and how to use them to achieve greater flexibility. Over the years the introduction of new technology provides new ways to achieve these benefits yet each new technology also imposes a barrier in the path of success. In addition, change management and human and organizational change is a naturally resistant force that can stand in the way of success.

This workshop will address companies’ challenges to BPM success and provide best practices, demonstrations, and case studies to highlight processes, results, and challenges addressed. This workshop will also include a look at the latest process management technology from Oracle that has been designed to simplify achieving process management success.

Presenter Bios

In this Innovation Workshop, Chubb Group of Insurance Companies discusses their administrative transition from a de-centralized to a centralized structure with BPM. View this webcast to learn how they were able to successfully make the transition and ensure internal and external customer satisfaction.

Both webcast archive and PDF are available.

Business agility, transparency, improved productivity and integration across your business, can enable you to outperform business goals. BPM offers you the ability to transform your business processes in ways that can have an immediate impact on the way you interact with customers, suppliers and employees. To do this, arm yourself with an understanding of the actionable, practical and proven steps for process improvement success. Join us for this demonstration as we discuss how to leverage important Social, Mobile and BPM technologies, methodologies for adoption, and real-world best practices from successful companies that will leave you with a formula for BPM success to start the transformation at your company.

View this Innovation Workshop to learn more about how BPM offers you the ability to transform your business processes in ways that can have an immediate impact on the way you interact with customers, suppliers and employees. Business agility, transparency, improved productivity and integration across your business, can enable you to outperform business goals. To achieve this, arm yourself with an understanding of the actionable, practical and proven steps for process improvement success. Join us as we discuss how to leverage important Social, Mobile and BPM technologies, methodologies for adoption, and real-world best practices from successful companies that will leave you with a formula for BPM success to start the transformation at your company.

Both webcast archive and PDF are available.

This demonstration will give participants hands-on exposure to Business Process Management with the Oracle BPM Suite and will show how Oracle BPM Suite can be used across each phase of the BPM lifecycle to help the business achieve continuous process improvement. It will also demonstrate achieving business agility and visibility with Oracle BPM Suite 11g. Order processing, from your internet storefront or other locations, can present visibility and control challenges as your order traverses systems for capture, booking, fulfillment, and financial close.