Whether developing and updating processes as an improvement initiative, in support of a software upgrade, as part of an automation effort or introduction of a new line business, it is important to identify the required work and to estimate the time, cost and resources required to achieve the desired goals. When the purpose of the project is to develop or improve a process, it is easy to see why a project plan to identify the tasks, milestones, resources and timelines is required.
BPMInstitute.org
Articles by: BPMInstitute.org
The ‘A’ in SOA is for Architecture
Are you confused about the term service-oriented architecture? Is the lack of a formal definition of SOA causing governance issues within your organization? You’re not alone.
An Innovation Discipline Model
Chicago-based Doblin, Inc. is an internationally recognized innovation strategy firm. Doblin’s staff is composed primarily of business strategists, cultural anthropologists, contextual researchers, design planners and information designers. Doblin is well known for its proprietary innovation landscape diagnostic tool, which is used to identify patterns of innovation within an industry. This article explores Doblin’s approach to treating innovation as a repeatable business discipline.
Viewing SOA from Various Perspectives
Often when I start discussing SOA, a story comes to my mind that I first heard from my grand father when I was kid. It is about six blind men who encounter an elephant for the first time in their life. They perceive the animal differently and start fighting amongst themselves. One who touched its tail thought it was a snake, another who got hold of his trunk thought it to be a tree branch, the third, bumping against his rigid body, thought it was a wall while the fourth, getting hold of his legs, thought it to be a log of wood and so on.
Case Study: The Value of Transforming Your Business to a Process-driven Enterprise
Unisen is a leading provider of Business Process Outsourcing and Information Technology Outsourcing to the Canadian fund industry. Unisen services about 47% of the mutual fund companies in Canada. There are over 1.3 million calls into the call center and the company administers $40 billion of AUA for institutional and offshore clients. Unisen process almost 5 million investor statements representing 15 million pages of output.
Unisen is a leading provider of Business Process Outsourcing and Information Technology Outsourcing to the Canadian fund industry. Unisen services about 47% of the mutual fund companies in Canada. There are over 1.3 million calls into the call center and the company administers $40 billion of AUA for institutional and offshore clients. Unisen process almost 5 million investor statements representing 15 million pages of output.
The scope of services Unisen provides for information technology includes:
Build your SOA: Maturity and Methodology, Part III
Introduction
Typical SOA initiatives can potentially suffer from one or more of the following problems:
You need an adaptable software methodology — a systematic approach to the way software is developed — that can provide rigid controls and processes during the initial SOA rollout b
What Makes a Process Slow?
Every organization believes there is additional speed that can be squeezed from its core processes. Are all processes then inherently slower than they should be? If so, what slows a process down?
There are many reasons in which a process will perform slower than it could. Here are some of the key reasons I have observed over a number of years that will put the brakes on a process:
Handoffs
Handoffs between departments in an organization have a significant impact on process performance.
Making the Transition to Services Engineering – Part I
“The productivity of knowledge and knowledge workers will not be the only competitive factor in the world economy.
Case Study: BPM – From Ideas to Action
The overall challenge for BPM is, how does a company manage these efforts into an action plan that supports company strategy and contributes to the bottom line? People in different parts of the organization see BPM projects from different perspectives, which can mean different goals and procedures and divergent outcomes. Coordinating the efforts requires management to see each project from an overall perspective, including the individual efforts on each process that is being improved.
The overall challenge for BPM is, how does a company manage these efforts into an action plan that supports company strategy and contributes to the bottom line? People in different parts of the organization see BPM projects from different perspectives, which can mean different goals and procedures and divergent outcomes. Coordinating the efforts requires management to see each project from an overall perspective, including the individual efforts on each process that is being improved.
Build your SOA: Maturity and Methodology, Part II
SOA maturity model is a term that I coined in an attempt to help organizations define architectural guidelines and a process for achieving a greater level of maturity and predictability in their overall information technology (IT) architecture initiatives. The model described in this article is designed to enable your organization to identify itself on a scale of 1 to 5 (with 5 being the most advanced, or mature, level) in terms of architecture maturity.
