Join this webinar to learn how global technology leader Ricoh Australia has successfully introduced a standardized approach to process mapping. Declan O’Reilly, Business Excellence Manager at Ricoh will provide a first-hand account of their process mapping journey, sharing lessons learned and some of the immediate benefits the organization has realized including:

• More effective process creation, capture and communication
• Empowering teams across the organization to deliver a consistent customer experience
• Simplifying external and financial audit processes
• Ensuring adherence to quality and compliance requirements critical to their carbon neutral status
• Better management and communication of client SLAs