The Process Bulldog is a lynchpin role at the heart of a healthy process culture. This role is the connection layer of your process governance structure – linking the vision of the leadership team with the creativity of the process owners and participants, the people who are involved in process challenges every day. Every organization needs one.

We previously called this role the Lead Process Champion, but at our Promapp User Summits this year the term ‘Process Bulldog’ was used to describe the attributes needed to succeed as a process champion – and everyone loved it.

Ricoh is a global technology company, best known for its familiar range of office equipment and services including printers, projectors, document management systems and IT services.   Headquartered in Sydney, Ricoh Australia maintains branches in all mainland capital cities.

New services herald a time of change
In the last five years, Ricoh’s Australian operations have been through enormous change.   Acquisitions and expansion into new markets, including the development of highly successful professional services and IT services arms, have resulted in the company doubling in size since 2010. Headcount has risen to over 1,100 employees. Major new customers have signed on with the company. To accommodate their needs, many new processes have been developed and old ones changed. 

Declan O’Reilly, Business Excellence Manager, describes it as an exceptionally busy period and one that has been dramatic in terms of change.