In previous articles I introduced Business Decision Management (BDM), answered some of the most frequently asked questions about it and discussed operational business decisions. BDM involves the automation of operational business decisions and this leads us to the topic of this article – what technology do you need (and can you use) to implement BDM?
In previous articles we introduced Business Decision Management and answered some of the most frequently asked questions about it. Business Decision Management involves the automation and improvement of operational business decisions. This leads us to the topic of this article – what is different about operational decisions and other kinds of decisions?
First, let’s consider the kinds of decisions that organizations must make to succeed.
In Part 1 we discussed using business rules and analytics in the context of Business Decision Management to automate and improve operational business decisions. There are many ways to bring business rules and analytics to play in information systems and they can be used to improve business processes, Business Decision Management is emerging an extremely productive and effective method.
INTRODUCTION
Organizations adopting business process management approaches often find that a process-centric approach risks assuming that only two basic components must be coordinated – existing systems and tasks performed by people. The problem with this is twofold.
There are two main ways to apply a business rules management system (BRMS). The first is to consider a business rules approach as a way to gain developer productivity, for initial development, but even more for subsequent maintenance. Such productivity gains have proven to be significant – up to 75 percent reduction in ongoing maintenance. The second way to apply a BRMS is to focus on decisioning as a new and emerging class of business problem, and on a BRMS as a platform for automating and improving critical operational decisions.
As companies and their software suppliers focus on the processes that control their business, the potential for the “commoditization” of processes is growing. How can companies differentiate themselves, yet still take advantage of the new technologies and approaches in process management?
Let’s start by considering why processes are becoming commoditized.
One of the key uses of business rule management systems (BRMS) and business process management systems (BPMS), is to help with issues of compliance. The growth of regulations such as Sarbanes-Oxley and HIPAA, as well as long standing regulation in areas such as Insurance and banking means that more companies have to deal with compliance than ever before. Many companies are turning to technology to address the issues this growth of regulation brings.
There are many challenges that come with compliance, but three are particularly relevant when considering how technology might help.
As more and more companies adopt Business Process Management Systems (BPMS) to automate key business processes, they are also seeing the value of enhancing this technology with Business Rules Management Systems (BRMS). When processes rely on complex business decisions, it makes more and more sense to use business rules to automate these decisions. Not only are business rules better for delivering clarity and agility in decision-making, the use of a BRMS allows rules to be shared across processes, across BPMSs and between a BPMS and other implementation platforms.
Everyone starts here.
You're looking for a way to improve your process improvement skills, but you're not sure where to start.
Earning your Business Process Management Specialist (BPMS) Certificate will give you the competitive advantage you need in today's world. Our courses help you deliver faster and makes projects easier.
Your skills will include building hierarchical process models, using tools to analyze and assess process performance, defining critical process metrics, using best practice principles to redesign processes, developing process improvement project plans, building a center of excellence, and establishing process governance.
The BPMS Certificate is the perfect way to show employers that you are serious about business process management. With in-depth knowledge of process improvement and management, you'll be able to take your business career to the next level.
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