Janelle Hill

May 23, 2005

Janelle Hill is a world-renowned expert in business process management (BPM) and its enabling technologies. As a Gartner Analyst, Ms. Hill helps clients apply BPM competencies (such as process modeling, process analysis, process performance measurement, process design and process governance) and technologies to their processes to achieve operational excellence and agility. Firsthand business and IT experience in multiple industries (automotive, telco, insurance, publishing), combined with more than 12 years of sales and marketing experience at technology providers, gives her a balanced and pragmatic perspective on what works and what does not. With 25 years of industry experience, Ms. Hill continues to enjoy helping clients use technology to deliver better business outcomes. She is also a thought leader behind Gartner's ITScore for BPM Maturity and has worked with all levels of business and IT leaders to plan and implement their BPM maturity journey. She leads interactive workshops, presents at conferences, writes extensively and is often quoted in business and IT journals on BPM.
Gartner Inc.
VP & Distinguished Analyst, BPM Research
Gartner
Business Process Management (BPM)
Business Process Management (BPM)

Articles by: Janelle Hill

Transforming Business Through Strategic Process Management

Transforming Business Through Strategic Process Management

Speaker(s):

Gregg Rock
Editor & Founder, DBizInstitute.org, BPMInstitute.org & BAInstitute.org
Janelle Hill
VP & Distinguished Analyst, BPM Research, Gartner Inc.

A recent Gartner poll of their client base found that 80% of public and private sector companies say they are undertaking major business transformation due to:

  • desire to shift to digital business
  • desire to become more customer/constituent-centric
  • perennial activities to keep pace with regulatory changes

More than 70% of these initiatives fail to deliver the desired outcome.

Process management practitioners can defy these odds by applying the latest process and change management thinking, techniques and technologies.

Register for this webcast to get a sneak preview of what you’ll learn at the Gartner Business Process Management Summit.  

BPM Outlook: Gartner Outlines 2015 Trends

BPM Outlook: Gartner Outlines 2015 Trends

Speaker(s):

Gregg Rock
Editor & Founder, DBizInstitute.org, BPMInstitute.org & BAInstitute.org
Janelle Hill
VP & Distinguished Analyst, BPM Research, Gartner Inc.

Digital Business: From Process Improvement to Driving Big Change

Facing continual digital disruption, companies are rethinking their business models and reinventing their processes to transform business operations for the digital age.

Traditional BPM has driven tremendous efficiencies and cost reductions. Now the challenge is to apply BPM to drive growth.
Key challenges are:

Gartner Outlines Transition to Digital Business

Gartner Outlines Transition to Digital Business

Speaker(s):

Gregg Rock
Editor & Founder, DBizInstitute.org, BPMInstitute.org & BAInstitute.org
Janelle Hill
VP & Distinguished Analyst, BPM Research, Gartner Inc.

Digital business promises to be a massive disruption to all industries. Practitioners will need to reinvent core operational processes for the digital industrial economy. What are the forces driving digital business disruption? How do you deal with digital business? Janelle Hill shares Gartner’s perspective on Process Reinvention, steps that practitioners should take to capitalize on Digital Business and Business Moments and a sneak preview of major themes that will be a part of Gartner’s BPM Summits in 2014.

Attend this webcast to learn:

BPM Outlook: Gartner Outlines 2013 Trends

BPM Outlook: Gartner Outlines 2013 Trends

Speaker(s):

Gregg Rock
Editor & Founder, DBizInstitute.org, BPMInstitute.org & BAInstitute.org
Janelle Hill
VP & Distinguished Analyst, BPM Research, Gartner Inc.

BPM is more important today than ever before. Only the most agile enterprise stands a chance in today’s constantly-changing business environment. Many are struggling, even more are falling behind. Janelle Hill shares Gartner’s perspective on the top BPM trends and opportunities for 2013.

Janelle will also share’s the results of a Gartner survey in which chief-level executives identified the approaches they are using to achieve their business objectives.

Learn how leading BPM teams are:

BPM is Not the Same as BPR

BPM is Not the Same as BPR

Author(s):

Janelle Hill
VP & Distinguished Analyst, BPM Research, Gartner Inc.

In the late 1980s, Michael Hammer and James Champy published a bestselling book, Reengineering the Corporation, promoting the idea that radical redesign and reorganization of an enterprise was necessary to lower costs and increase quality so American businesses could become more competitive.

Composite Process Solutions vs. Application Suites

Composite Process Solutions vs. Application Suites

Author(s):

Janelle Hill
VP & Distinguished Analyst, BPM Research, Gartner Inc.

For years, the pendulum has swung in favor of buying rather than building applications. However, business and technology triggers have shifted executives' focus from functional efficiency to business process adaptability. As the major suite vendors retool and refactor...

Business Performance Management Meets Business Process Management

Business Performance Management Meets Business Process Management

Author(s):

Janelle Hill
VP & Distinguished Analyst, BPM Research, Gartner Inc.

Interest in business process management (BPM) continues to accelerate. Users increasingly offer the right responses to questions about their interest in BPM technology. Despite good business drivers, however, many companies struggle to get started. Too often, the business leaders can’t agree on what it means to be ‘adaptive’ or ‘more efficient.’ Until business leaders agree on process and performance goals and quantify metrics that reflect these objectives, any BPM initiatives will be investments in technology for technology’s sake.

BPM: Think Strategically Yet Buy Tactically

BPM: Think Strategically Yet Buy Tactically

Author(s):

Janelle Hill
VP & Distinguished Analyst, BPM Research, Gartner Inc.

The market for Bus Process Mgt Suite (BPMS) tools is still an early, emerging market with over 150 software vendors vying for leadership. Typical of emerging markets, there will be multiple waves of consolidation over the next 2-5 years, as buyers become savvier and...

Business Process Management and Becoming an Adaptive Organization

Business Process Management and Becoming an Adaptive Organization

Author(s):

Janelle Hill
VP & Distinguished Analyst, BPM Research, Gartner Inc.

Companies seeking to incorporate BPM into their culture are integrating and optimizing end-to-end business processes that span traditional IT systems’ boundaries. This trend mandates the adoption of process orientation and the exploration of BPM as a technology to orchestrate, optimize and increase the flexibility of business processes along with the overall integration strategy of the organization. However, the current BPM space is not mature, and getting started is difficult.

Featured Certificate: BPM Specialist

Everyone starts here.

You're looking for a way to improve your process improvement skills, but you're not sure where to start.

Earning your Business Process Management Specialist (BPMS) Certificate will give you the competitive advantage you need in today's world. Our courses help you deliver faster and makes projects easier.

Your skills will include building hierarchical process models, using tools to analyze and assess process performance, defining critical process metrics, using best practice principles to redesign processes, developing process improvement project plans, building a center of excellence, and establishing process governance.

The BPMS Certificate is the perfect way to show employers that you are serious about business process management. With in-depth knowledge of process improvement and management, you'll be able to take your business career to the next level.

Learn more about the BPM Specialist Certificate

Courses

  •  

 
Certificates

  • Business Process Management Specialist
  • Earning your Business Process Management Specialist (BPMS) Certificate will provide you with a distinct competitive advantage in today’s rapidly evolving business landscape. With in-depth knowledge of process improvement and management, you’ll be able to take your business career to the next level.
  • BPM Professional Certificate
    Business Process Management Professional
  • Earning your Business Process Management Professional (BPMP) Certificate will elevate your expertise and professional standing in the field of business process management. Our BPMP Certificate is a tangible symbol of your achievement, demonstrating your in-depth knowledge of process improvement and management.

Certification

BPM Certification

  • Make the most of your hard-earned skills. Earn the respect of your peers and superiors with Business Process Management Certification from the industry's top BPM educational organization.

Courses

 
Certificates

  • Operational Excellence Specialist
  • Earning your Operational Excellence Specialist Certificate will provide you with a distinct advantage in driving organizational excellence and achieving sustainable improvements in performance.
 

 

OpEx Professional Certificate

  • Operational Excellence Professional
  • Earn your Operational Excellence Professional Certificate and gain a competitive edge in driving organizational excellence and achieving sustainable improvements in performance.

Courses
Certificate
  •  

  • Agile BPM Specialist
  • Earn your Agile BPM Specialist Certificate and gain a competitive edge in driving business process management (BPM) with agile methodologies. You’ll gain a strong understanding of how to apply agile principles and concepts to business process management initiatives.  
 

Business Architecture

 
Certificates

  • Business Architecture Specialist
  • The Business Architecture Specialist (BAIS) Certificate is proof that you’ve begun your business architecture journey by committing to the industry’s most meaningful and credible business architecture training program.

  • Business Architecture Professional
  • When you earn your Business Architecture Professional (BAIP) Certificate, you will be able to design and implement a governance structure for your organization, develop and optimize business processes, and manage business information effectively.

BA CertificationCertification

  • Make the most of your hard-earned skills. Earn the respect of your peers and superiors with Business Architecture Certification from the industry's top BPM educational organization.

Courses

 
Certificates

  • Digital Transformation Specialist
  • Earning your Digital Transformation Specialist Certificate will provide you with a distinct advantage in today’s rapidly evolving business landscape. 
 

 

  • Digital Transformation Professional
  • The Digital Transformation Professional Certificate is the first program in the industry to cover all the key pillars of Digital Transformation holistically with practical recommendations and exercises.

Courses
Certificate

  • Agile Business Analysis Specialist
  • Earning your Agile Business Analysis Specialist Certificate will provide you with a distinct advantage in the world of agile software development.

Courses
Certificate
  • DAS Certificate
  • Decision Automation Specialist
  • Earning your Decision Automation Certificate will empower you to excel in the dynamic field of automated decision-making, where data-driven insights are pivotal to driving business innovation and efficiency.