If you’re moving up the ladder of CMM or just wanting to better manage your business processes, you need to consider more than which vendor software package to implement. Successfully implementing process management requires addressing all three aspects of the virtual trinity – people, process and technology. While the technology side of the equation is fairly well understood, the people and process side continue to bring challenges.  In working with organizations across the country, I’ve found the following three concepts to bring most value in addressing these challenges.

Change isn’t easy. It’s not something most of us seek out. But for any company who intends to remain healthy and competitive in an increasingly global and electronic marketplace, change is continual and necessary. Market downturn or other external factors may force us to become more efficient at what we do. Other times the need for change comes from within – a response to new product or service offerings, system enhancements or reorganizations, for example.

“As the business grows, it gets increasingly difficult to know what is going on

 

Business Process Management projects often end up as “shelfware” for a number of reasons: lack of identifying process goals, misunderstanding the processes themselves, vague initiatives and lack of organization-wide understanding and support. Tammy Adams identifies the main reasons for failure and the necessary steps to follow in order to make process improvement work.