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Coverage Map
Coverage Area
Percentage
Business Process Management Concepts
15%
The background, history and concepts of BPM. BPM as a management discipline versus a methodology. The possible benefits obtained when practicing BPM. How it improves organizational performance and provides sustainable competitive advantage. Strategic investment based on aligning process performance to business strategy. The fundamental process concepts behind BPM.
20%
The approaches to use during process discovery including key principles, best practices, techniques, valuable tools, and questions to ask. The concepts and principles of hierarchical modeling. Identifying the value chains, value streams, end-to-end processes, sub-processes and activities. Defining a business process architecture. Understanding industry reference models and process classification frameworks. The different ways to express process knowledge. Maps vs models. The different diagram types, when to use each one and how to create each one. The best practices to follow to create and maintain sustainable process models. Modeling pitfalls and how to avoid them.
15%
15%
Measurement techniques, tools, worksheets and diagrams. How different methods approach process measurement. Understanding how different methods define specific metrics.
20%
15%
The concepts and principles of a process-oriented enterprise. Ways to assess an organization’s readiness for Enterprise BPM. Creating a roadmap for adopting BPM. The concepts and models of process governance – both conceptual models and structural models. The concepts, structures and functions of a Center of Excellence.
