Process Measurement and Metrics – On-Demand

$595.00

Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques and how to apply these to the analysis and design of business processes.

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SKU: PMM-OND Categories: Courses, On-Demand, Learning Paths, Recommended Core

This session presents key concepts and tools on process measurement. You will learn how to apply these principles in your organization at both the organizational level and the business process level.

Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at the organizational level, customer level, and the business process level. At the organizational level, you will learn how to apply the principles of balanced scorecard. At the process level, you will learn how to apply process measurement to the analysis and design of business processes, discover the critical success factors and also the pitfalls to avoid.

You will gain an appreciation for the importance of using leading indicators. You will also practice key process measurement skills on case studies and apply these to your own organization through connections exercises.

You will acquire actionable insight on the role of measurement in process improvement and management with a balanced combination of theoretical and practical information. A hands-on, exercise based course on process measurement at the organizational and process level developing insight into how to establish meaningful, customer-focused metrics, process metrics and organizational metrics. Become aware of the measurement pitfalls to avoid.

Outline:

Introduction
- BPM and Process Measurement
- Traditional vs. process measures
Process Measurement at the Organizational Level
- Balanced scorecard
- Reference frameworks
- Maturity Models
Process Measurement at the Process Level
- End to end
- Sub process
- Compliance
Process Measurement Techniques
- Why, what, where, who and how
- Pitfalls
- Leading and lagging indicators
Process Measurement Discipline

Understand measurement principles at both the organization and process level
Understand how to measure business processes at various levels of detail
Be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement
Understand how to present the results of process measurement in a compelling way
Using process metrics to develop effective process designs
Understand the pitfalls to avoid in process measurement

Participants will apply the concepts learned through a series of case study exercises
that provide insight into the common problems encountered when developing meaningful,
customer-focused metrics.

BPM Practitioners
Business Analysts
Business Process Analysts
Business Process Managers
Project Managers
Business Architects
Process Improvement Team Members
Line of Business Managers and Supervisors

The BPMS Certificate is the perfect way to show employers that you are serious about business process management. With in-depth knowledge of process improvement and management, you’ll be able to take your business career to the next level.

Tell the world that you are serious about business process management. Let your résumé feature your in-depth knowledge of process improvement and management. You’ll gain competitive advantage and open up opportunities down the road.