In addition to the hard benefits of improving employee productivity and reducing cycle time, BPMS offers the strategic benefit of agility, meaning enhanced responsiveness to the continual shifts in both the competitive landscape and regulatory compliance environment. BPMS fosters agility by allowing new cross-functional process solutions to be developed and deployed quickly, and by enabling the rules that drive them to change with minimal development effort.
Case Study: Business Process Management – Applying Best Practices to Sales and Operations Planning
Polaroid was a company in recovery, needing to balance the Sales & Operations Planning functions in order to save money and resources. Ideally, planners could continually adjust SKU/sub-SKU demand and production while matching the business to marketplace realities. Polaroid with IBM created a solution to provide management with a continuous view of the future, enabling them to provide conscious, top-down direction.
Mark Payne is Vice President of Operations for Polaroid Corporation.
The Enterprise Service Bus
Suddenly every platform vendor worth its salt is introducing an Enterprise Service Bus (ESB). So, what’s going on and why is this important? Simply put, it represents the evolution of middleware from the era of “hub and spoke” and application servers to an abstracted model that is tailor-made for the movement to a service-oriented architecture. In our view, the only way to get the needed scalability and robustness in a world where we can’t predict outcomes is through this abstracted model.
In a perfect world, all vendors would implement this infrastructure in a common and consistent way.
Getting Started in BPM
While there is no one right way to get started in BPM, there are some guidelines that will make your life a lot easier. It should be remembered that getting started in BPM will be based on a belief in process oriented operational improvement and your ability to sell BPM to your management.
Although BPM may well become a strategic initiative in your company, the simple fact is that it is unlikely that many BPM efforts will get started at the enterprise level with formal strategies and aggressive adoption plans.
Understanding the Enterprise Business Architecture
During the past several years, many companies have implemented Business Process Management (BPM) initiatives with great success. You can find several web sites and research companies providing excellent information about BPM frameworks, methodologies and approaches. Some provide monthly bulletins and newsletters which can keep you current on the progress of these initiatives and their emerging capabilities.
Understanding Business Rules as a Key Enabler for Business
For many organizations, business rules represent their core differentiating offerings. This is particularly true in industries where the product offering is actually a service that is implemented by complex software systems. The financial services industry, such as banking, insurance, finance, loan processing and credit cards, is a prime example of a domain (or many domains) where business rules take center stage and are the MVPs of differentiation.
Who Supports BPM in Your Organization?
It has been almost three years now since BPM was first conceived as a breakthrough technology and transforming strategy so why is it that many organizations have still not fully implemented BPM technology let alone developed an enterprise BPM strategy? One key factor is the lack of focused IT support. Who supports BPM in your organization? Most organizations will answer – “Well, there really are multiple people…” and those are the ones who don’t just give you a blank stare.
Business Performance Management Meets Business Process Management
Interest in business process management (BPM) continues to accelerate. Users increasingly offer the right responses to questions about their interest in BPM technology. Despite good business drivers, however, many companies struggle to get started. Too often, the business leaders can’t agree on what it means to be ‘adaptive’ or ‘more efficient.’ Until business leaders agree on process and performance goals and quantify metrics that reflect these objectives, any BPM initiatives will be investments in technology for technology’s sake.
The Process-Centric Company and the Value of BP Frameworks
Ken Orr is the founder and chief scientist for The Ken Orr Institute, a business technology research organization. He is an internationally known and recognized expert on technology transfer, software engineering, information architecture, and data warehousing.
Performance Measurement: Correcting Measurement Myopia
This article originally appeared in the members only BPM Strategies Magazine. Join today to receive your own copy.