Featuring: Bill Chambers, Principal Analyst, Doculabs
The Current State of BPM Technology: A Taxonomy and Strategy
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Extracting Business Rules from Legacy Systems
You are in charge of retooling business processes for customer services. Your analysis found that several regional service centers can use a common set of standardized, streamlined business processes to improve customer service and reduce business expenditures. Unfortunately, each business unit relies on unique, back-end applications that perform similar, yet conflicting and redundant functions. This could undermine the entire initiative.
BPM Can Enable Process Agility Which Can Enable Enterprise Agility
Brian Cooper, Managing Partner, Live Oak BPM Solutions and Board Member, ABPMP.org.
Revisiting the Process-Centric Company
BPMInstitute’s State of Business Process Management study, released 8/2/2004, shows that companies are, indeed, seeking to transform themselves into process-centric organizations and consider this transformation to be critical to the company’s future success. Responding enterprises agreed that effectively architecting and managing a process-driven enterprise requires strategic planning of business goals, identification of mission-critical business processes and specification of desired process improvement outcomes
Process Improvement Through Performance Assessment Leverage Investments Before Upgrading ERP and CRM Systems
Summary
Extending CRM with Hosted BPM
A few years ago, when I was heading up the telecommunications industry group for a Fortune 500 software company, we had a saying, “There’s no such thing as a standard price quote.” Virtually every deal called for special pricing relative to the particular needs of the customer, whether scope of deployment, customization or a host of other factors. So rather than closing business based on pre-set pricing guidelines, the salespeople had to literally walk every deal through a fairly onerous approvals routine, involving lots of phone calls, emails, faxes and spreadsheets.
Improving the Healthcare Service Supply Chain
ABSTRACT
The Importance of a Business Process Organization (BPO)
Attendees at the 2004 Business Process Management conferences held in Chicago and San Francisco indicated their company’s desire to transform themselves into process-centric organizations and considered this transformation to be critical to the company’s future success.
Case Study: Process Improvement in the Financial Services Industry
Featuring: Dental Benefit Providers, James Robins, Vice President and CIO
Leveraging Process Modeling for Business Value
Process modeling is a method of showing the processes of an organization in graphical form to simplify the work of understanding those processes. Ken Orr uses a number of different models to cut through the IT process maze and overcome the organizational bias the always runs against process reform. Working with the Kansas Department of Transportation, (KDOT) Orr was able to greatly improve and streamline their business processes.
Ken Orr is an internationally recognized expert on business process reengineering, technology transfer, software engineering, data warehousing, and knowledge management. He is the founder and Principal Researcher of The Ken Orr Institute, a business technology research organization.
