Remember all the hype given the things that were going to revolutionize IT and integrate everything? They never fulfilled their promise. There is good reason to think that BPM is not in the same category. The new integrated BPM suites really do work across the organization and the results companies are seeing are substantial.
Vollmer is a principal analyst in Forrester’s Enterprise Applications research group.
Business analysts continue to streamline and consolidate business processes to stay competitive and lower costs. As this occurs, entrenched application systems can impede these efforts. To fully realize the goal of business process retooling efforts, organizations may need to retool the legacy applications and data structures supporting those processes.
Coors Brewing Company started their BPM initiative with a top-down approach that supported the company’s strategic goals and vision. The goal is to institutionalize process excellence using a common BPM language and process models for the entire organization.
Debra Boykin is a Sr. Business Architect at Coors Brewing Company. She has over 25 years of experience specializing in the area of business architecture development.
Featuring: Gary Chan, Project Leader of IT, City of Walnut Creek, CA
As the industrial age emerged, it was the marshalling of capital that reigned supreme. Capital-intensive mass production led to such success that the barons, the Carnegies, Fords and Rockefellers, are household names to this day. Then as the making of things became widespread, attracting competitors from across the globe, capital-enabled mass production was no longer sufficient. Market differentiation became the magic sauce of success. Manufacturers began to segment markets and add features to their products to appeal to those market segments.
OK – so you’re ready to deploy BPM for improved performance. Maybe you’ve even identified a candidate business process where the application of BPM principles, practices and technology is likely to yield business benefit.
So what should you do if you want to optimize your chances of success? First of all, in spite of what some might say, don’t start with technology! Starting with technology is most likely to result in the situation ‘Ready, Fire, Aim.
Sure – technology is the key enabler – but it is just that – an enabler.
Featuring: Bill Chambers, Principal Analyst, Doculabs
You are in charge of retooling business processes for customer services. Your analysis found that several regional service centers can use a common set of standardized, streamlined business processes to improve customer service and reduce business expenditures. Unfortunately, each business unit relies on unique, back-end applications that perform similar, yet conflicting and redundant functions. This could undermine the entire initiative.
Brian Cooper, Managing Partner, Live Oak BPM Solutions and Board Member, ABPMP.org.
BPMInstitute’s State of Business Process Management study, released 8/2/2004, shows that companies are, indeed, seeking to transform themselves into process-centric organizations and consider this transformation to be critical to the company’s future success. Responding enterprises agreed that effectively architecting and managing a process-driven enterprise requires strategic planning of business goals, identification of mission-critical business processes and specification of desired process improvement outcomes
Everyone starts here.
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