Digital transformation is still one of the business buzzwords of the year. It is estimated that 89% of organizations have digital transformation as a business priority. But if you feel like you’ve come to a standstill in your digital transformation efforts, you are not alone. As many as 84% of digital transformation efforts fail to achieve desired results. And that statistic would likely be higher if we examined only the larger, enterprise level efforts. What exactly is digital transformation? According to researchers at MIT Sloan, digital transformation occurs when businesses are focused on integrating digital technologies, such as social, mobile, analytics and cloud, in the service of transforming how their businesses work. The preoccupation with digital transformation makes sense given the pace of change. Richard Foster, at the Yale School of Management, found that the average lifespan of an S&P company dropped from 67 years in the 1920s to 15 years today.
The Single Best Measurement of Agile Success
Tell me if this sounds familiar. Organization A decides to adopt Agile methods and begin the lengthy and possibly (probably) expensive transformation process. In doing so they engage in lots of training, read books, attend conferences and listen to webinars. They engage a consulting organization to help coach the change. But, after a period of time has gone by someone brilliantly asks, “So, are we better for having done this?” Great question. Many companies have no idea whether or not these Agile methods are actually helping the bottom line and the way we deliver overall. We figure that if teams are sprinting and doing retrospectives we must be better. If teams are co-located and I see sticky notes on the wall, we must be better.
4 Tips to Maximize Project Walls
Projects create a maelstrom of documentation – charters, workplans, issues logs, process flows, requirements, solution designs, parking lots, and many more. With the deluge, invariably some of the documentation is relegated to the hard drive of death – hidden out of the view of those who might benefit from its availability.
Modeling Standards are Key to Scaling BPM Adoption
OK, you have completed a successful pilot BPM project and your organization is now committed to a major enterprise BPM initiative. There are many steps you need to undertake now, too many for a single article such as this, but in this article we will explore one which is often overlooked. The BPM industry, both tool vendors and consultants, like to talk about how much simpler it is to develop solutions with BPM than with traditional programming tools. While this is certainly true, too many organizations interpret this as license to short-cut the disciplines which they have found to be necessary in all other forms of solution development. This article will discuss the importance of modeling standards, provide guidelines on how to develop appropriate standards and perhaps most important how to make them an integral part of your process.
Four of the Top Reasons for Operational Excellence Failure
Given that operational excellence (Op Ex) was built on a solid foundation of total quality management principles, it’s a bit surprising that as many as two thirds of Op Ex programs fail to meet expectations. While there are many reasons accounting for the failure of enterprise wide Op Ex programs, the following are arguably the top four in my experience.
Lack of Purpose
Walking the Business Architecture Talk
One of the questions I’m asked frequently is “how do I launch business architecture in my company?” I know it can be challenging–I have a lot of great responses to this question, and I offer classes specifically on this topic and consulting with organizations to do it. At the same time, I believe that benefits from business architecture techniques and models are already attainable for you regardless of your defined role, position or formality in the business. I always say, once you start thinking and acting like a business architect, regardless of where you sit, things will make sense to you in a new way and you will provide value for the business. I was a few minutes early for a lunch meeting a few weeks ago, so I stopped by a furniture store across the street from the restaurant that had a big sale sign out front. When I stepped into the store, it became clear by the room vignettes (and the prices) that this was an interior design retail showroom.
Decisions and Digital Transformation
As I pondered topics for this quarter’s missive, I decided to browse presentations from some recent conferences that focused on both technology generally, and financial services specifically. The former was full of optimism and excitement over a new day dawning and the power that advances in big data, analytics, and decision management might bring. The latter was replete with complaints over burdensome regulations, an inability to meet customer’s needs, and the desire to modernize extremely outdated legacy platforms. It truly seems that the approaches we discuss regularly here at BPMInstitute.org are not being fully recognized as potential solutions to alleviate the significant pain being felt. But why?
Robotic Process Automation (RPA), BPM and BPMS
There’s a fair amount of excitement around Robotic Process Automation or RPA. Some of it is just hype and some of it has substance. In February of this year, *Forrester forecasted that the size of the RPA market will reach $2.9 billion by 2021 – only to quickly point out that this number pales in comparison to the size of the total Artificial Intelligence (AI) spend estimated at $48.5 billion. Forrester also estimated that there will be over 4 million robots doing office and administrative and sales and related tasks by 2021 and the cost of an RPA robot is currently in the $5,000 to $10,000 range per annum. As a single robot may replace as many as three to five workers – the savings are easy to calculate.** Further, the return on investment (ROI) from RPA has been predicted at a potential of 30–200% —in the first year. ***
Agility in Requirements Gathering
Requirements gathering should be done mindfully. Then there is this world we are living in, which requires agility, right? Well, can mindfulness and agile be imagined together? Once you can imagine this your requirements will be solid and done right, and you will obtain agility. Your sign-offs will be also achieved smoothly. It won’t stop there. Development, unit testing, functional testing and UAT will be smooth as well, including your org readiness efforts, along with your usage uptake and learning experience. Does this sound like it is out of this world, or in Utopia as most of us know this is not a very easy thing to achieve?
The Vigilant Business Architect: Lessons from the Field
2017 may go down as the year of ransomware, rogue software that infects a computer, scrambles the data, demands you pay money to get access back, and eventually destroys your files. In May the WannaCry ransomware cyberattack affected more than 200,000 users in over 150 countries and disrupted operations for numerous corporations. This was followed in June by a new variant of the Petya ransomware, with this cyberattack impacting over 12,000 devices in around 65 countries, along with some high profile corporations. While most ransomware still targets consumers, what is notable for business architects is that according to Kaspersky Lab, ransomware attacks on businesses increased 11x in 2016. So what is the role of a business architect regarding cybersecurity, disaster recovery, and business continuity planning? I honestly have no idea. In the spirit of never letting a serious crisis go to waste, let’s see how we can help. Cybersecurity Framework