Process improvement efforts have historically aimed at improving the quality, increasing the throughput, reducing the cost, or improving the predictability of a major process. Today though a considerable number of process thought leaders are pushing process improvement theories and practices into new areas – most prominently strategic planning. Processes represent the unique way an enterprise creates value for consumers. It follows that by adjusting an enterprise’s processes, products can be adjusted to deliver enhanced value for a consumer. By leveraging this direct relationship, an enterprise can define its strategic intentions in terms of its plans to adjust processes. This approach forges a solid link between strategic intentions and the eventual outputs.
