Articles

Want to Supercharge Innovation? Map your Customer’s Processes!

Author(s):

David Hamme

Managing Director, Ephesus Consulting

Remember when you had to purchase your music via cd’s, records, or cassettes at brick and mortar record stores? Prior to the iPod’s arrival, there was always a delay between the intent to purchase the songs we wanted and the time when we could actually enjoy them. The delay was either the travel time to and from a store to buy the album or the time waiting for an order placed online to arrive from the post office. There definitely wasn’t instant gratification in the process. The purchasing channels were rigid – requiring us to buy in increments of albums instead of choosing the exact songs we wanted. But there wasn’t an outcry from consumers. We learned to live with the shortcomings of the process. But then came revolutionary change.

Making Decisions Operational

Author(s):

Brian Stucky

Managing Director, Business Decision Management, Allegiance Advisory Group

My last posting (“Transitioning to a World of Decisions”) began presenting observations of decision modeling, implementation and management as they have moved from theory to practice. These observations have been made from both the Business and IT sides of the Enterprise. Although the sample size is still relatively small, some definite trends are beginning to take shape. While the previous article focused primarily on testing, I also alluded to some difficulties arising from a strict reliance on using decision tables for ALL rules. I have observed this on several projects.

Just in Time Process Modeling

Author(s):

Glenn Smith

President, BPMPros LLC

One of the persistent criticisms of BPM is that the process definitions are too rigid to accommodate the realities of modern business. This can deter organizations from properly evaluating how BPM can help them. The reality is that most BPM tools offer a range of options for building highly flexible and adaptable processes. In this article, we will briefly explore some of these.

BPM – How to Make It Stick

Author(s):

Andrew Spanyi

Faculty Member, DBizInstitute.org and Managing Director, Spanyi International

How to make BPM stick is one of the most frequently asked questions by participants at BPMInstitute.org. How is it possible to engage everyone in following the re-designed process and how best to assure continuous improvement of the new process are just two of the questions that come up regularly.

While making BPM stick is just as much art as it is science, there are some important guidelines to note around enablers such as transparency, advocacy, alignment and accountability as well as some key pitfalls to avoid. These are outlined below.

What is a Customer-Focused Process?

Author(s):

David Hamme

Managing Director, Ephesus Consulting

Historically process improvement efforts centered on improving quality, reducing costs, or increasing throughput. The success of these efforts elevated the process discipline to become a standard approach to improve the operations of companies around the world. But there are other targets of process improvement beyond simply efficiency gains. Arguably the facet of process-based improvement that has been least utilized is its use as a tool for understanding strategy. As companies seek to implement new strategies they often struggle to align their resources to the new direction. A common complaint from leadership teams is that their organization lacks the ability to execute. Here is the next frontier of process improvement – as a tool to strategically recalibrate a company.

Starting and Advancing a BPM Measurement System

Author(s):

Shelley Sweet

Faculty Member, BPMInstitute.org and President, i4 Process

Do you know how each process is performing right now in your organization? And if you’ve improved a particular process do you know if you achieved the level of improvement you wanted? It’s necessary to quantify data to be able to answer these two questions and provide objective ways to measure process and level of change.

So if you’re working on a single business process improvement project or many processes across the enterprise, you need a measurement system. But how do you build one that is comprehensive, efficient and effective?

Where do you start? You have to start from where you are, so the Process Maturity Framework can help identify where on the continuum your organization is. The first graphic below shows the five levels of the CMMI Process Maturity Framework, with descriptors at each level.

Business Architecture: Why Businesses Require a Stakeholder Value-Driven Perspective

Author(s):

William Ulrich

President, TSG, Inc.

Jim Rhyne

Principal Consultant, Software Renovation Consulting

A recently published article entitled “Business Capability Architecture Is the Tie that Binds All” discussed how to use business capabilities to tie business strategy, enterprise change, and project portfolio prioritization. We concur that strategy, enterprise change, and portfolio management are managed more effectively using business architecture, and agree that capabilities are a component of business architecture. However, we view the article’s notion of “business capability architecture” as being incomplete. We will discuss why this concept is incomplete and how it can be extended through value mapping.

The Four Agreements You Need to Have a Successful Process Mapping Session

Author(s):

Chelsea Gaillard

Principal, MyLeanBusiness, Inc.

The Four Agreements You Need to Have a Successful Process Mapping Session
Process mapping is a group exercise in which teams of subject matter experts (SMEs) gather to determine how work gets done. Step-by-step diagrams are drawn to document the who, what, when and how a business task is performed. Teams utilize process mapping as a way of finding opportunities for improvement, increasing transparency between groups, and understanding the roles of systems in processes.

Process, Outcomes and Metrics

Author(s):

Faun deHenry

President and CEO, FMT Systems Inc.

Recently there was a discussion among various BPM experts about process and outcomes, that has me questioning the different ways business process professionals think currently about process improvement. My position in the discussion was that focusing on process and outcome simultaneously was necessary. Further, it was my contention that the statistical process control methodology Deming advocated assumed that customer satisfaction would always increase in parallel with improvements in quality.

General Motors discovered in the 80’s with the leather seats in its Cadillac line of automobiles that increases in quality do not necessarily equate to raised levels of customer satisfaction. This discovery led to conversations about rising customer expectations, especially during the 90’s.

How Can a Project Manager Add Value to a BPM Project?

Author(s):

Shelley Sweet

Faculty Member, BPMInstitute.org and President, i4 Process

Project Manager is a common term in business these days. On the simplest level, a Project Manager can be an individual in charge of a plan that was developed on a ‘cocktail napkin’ or simple spreadsheet. For a more complex project, the Project Manager can be an employee in the Project (or Program) Management Office, be certified in Project Management by passing the rigorous PMI test, create sophisticated work breakdown schedules using software and manage enterprise projects from beginning to end for the organization. The kind of Project Manager I am talking about has responsibilities like the second type above, but may not always work on enterprise projects; instead he might work on medium or large projects as well.

Author(s):

Author(s):

Author(s):

Author(s):

Author(s):

Author(s):

Author(s):

Author(s):

Author(s):

Author(s):

Featured Certificate: BPM Specialist