Recap
In the last article, I described a project to capture and catalog the major cross-functional processes within a 7-department business unit. The article provided an example of a modified Supplier, Input, Process, Output, Customer (SIPOC) diagram, discussed the problem statement, and described the steps we took to get buy-in from the Sr. Management of the business unit.
This time, we’ll explore the modified SIPOC in greater detail to illustrate how it is created, and how it can be used. We’ll discuss the catalog that is the inventory list of the SIPOC processes that have been diagrammed.