Much of today’s Business Process Management (BPM) consideration and effort tends to focus more on the technology aspect. Truly effective BPM, however, cannot focus entirely on technology.
In this article, we will explore three aspects of BPM that do not get as much attention as they should: the human-side perspective, the need to implement incrementally, and the place of BPM within the larger context of Business Transformation.
Fiona S., the chief operating officer of an multi-national industrial parts manufacturer, listens to Wayne, the vice-president of sales, present his group’s capital investment proposals for the coming year. Among the planned initiatives Wayne describes is the development of an online sales quoting tool. As Fiona listens to Wayne run through the list of proposed features that the tool will include, a thought occurs to her:
Didn’t the Customer Service group propose a CRM initiative that touched on similar things just last week?
Background “Maturity” is a term that has become more and more prominent in business since the 1980s, when the United States Air Force funded a study at the Carnegie-Mellon Software Engineering Institute to create a model for the military to use as an objective evaluation of software subcontractors.
“Innovation” does not always mean “new technology”
There’s almost nothing better on a hot summer day, especially at a picnic, than a nice, cold, juicy watermelon. The problem with watermelons, however, is that they are big, oblong objects that usually don’t fit in the fridge and often take up the whole ice chest (occasionally, you can find a smaller, volleyball-shaped melon, but even those take up a bunch of space).
In recent years, two business evaluation methodologies have competed for center stage: Business Process Management and Business Rules Management (or, as some are now calling it, “Business Decision Management”). Currently, there is a new methodology, Business Architecture, which is attracting attention.
Why is Business Architecture generating such interest?
“What makes a great business architect?”
“My organization is looking to hire business architects. What should we be looking for?”
“How do I know my business architect is doing the ‘right’ things?”
In this article we will examine a fairly common business process, customer address change, to outline a range of alternative approaches to business process management and improvement, from a low-tech, manual “quick fix” to a service-oriented architecture (SOA) approach.
The Scenario
Anyone who has been in the business world for a while has probably experienced a few painful facilitation sessions, plagued by conversations going in circles and little to nothing being accomplished. With today’s reality of back-to-back and double-booked meetings, the value of participants’ time has never been greater. The good news is that meeting time can be better spent, resulting in quicker decision making and less time to implementation. How? There are two key ingredients to achieve an effective facilitation session – a good facilitator and careful sess
When you grapple with a new idea, where do you start? Most people concentrate on the whole or the parts – either the entity that is the overall idea or the entities that compose it. That we approach ideas in this manner and don’t think about them instead as sets of relationships among components seems to be natural. Relationships, if we get around to them at all, are secondary considerations.
I recently came across an article titled “SOA is dead, long live services!” It grabbed my attention (in fact, it is subject of a very lively discussion in the blogosphere), and got me thinking about how SOA has come to reach the “trough of disillusionment” stage. I decided to put some thoughts together, a sort of “a posteriori” analysis of my own experiences. So, why do SOA projects fail? We have the usual litany of suspects: market over-hype, vendor “marketecture”, lack of skilled resources, funding, etc. But that would be too easy, maybe even a cop out.
Everyone starts here.
You're looking for a way to improve your process improvement skills, but you're not sure where to start.
Earning your Business Process Management Specialist (BPMS) Certificate will give you the competitive advantage you need in today's world. Our courses help you deliver faster and makes projects easier.
Your skills will include building hierarchical process models, using tools to analyze and assess process performance, defining critical process metrics, using best practice principles to redesign processes, developing process improvement project plans, building a center of excellence, and establishing process governance.
The BPMS Certificate is the perfect way to show employers that you are serious about business process management. With in-depth knowledge of process improvement and management, you'll be able to take your business career to the next level.
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