Articles

Becoming A Process-Focused Organization

Author(s):

Daniel Madison

Principal, Value Creation Partners

Process management is comprised of end-to-end documentation, improvement (from radical to continuous), and management of organizational processes. Decisions are data-driven and based on customer satisfaction metrics, quality, timeliness, and cost. The responsibility of monitoring process performance and facilitating process changes belongs to a process advisor or manager. Administering processes is dramatically enabled by business process management technology.

Corporate Process Due-Diligence should include Business Agility

Author(s):

Tom DeBevoise

Co-Author of The Microguide to Process Modeling in BPMN 2.0, www.tomdebevoise.com

Business Agility is the ability to run profitably in changing economic conditions by producing high-quality, customer-focused goods and services. Theorists in business management and technology agree the key to achieving agility is in a focus on business processes.

For instance, In the February, 2007 issue of Harvard Business Review, “How Managers’ Everyday Decisions Create or Destroy Your Companies Strategy”, Bower and Gilbert describe intransigence of sales personnel at dealerships for a leading automotive manufacturer.

Seeing the World from a Process Point of View

Author(s):

Gregg Rock

Editor & Founder, DBizInstitute.org, BPMInstitute.org & BAInstitute.org

Simon Hayward is chief of research for software and a Gartner fellow emeritus. With an interest in the relationship of business processes, software applications and software infrastructure, he oversees research in the software sector and develops integrative activities between research areas. He will deliver the featured analyst keynote address at the Business Process Management Conference in June in San Francisco.

Business Unit Focused Business Analyst or Technical Systems (IT) Focused Business Analyst: What are the differences?

Author(s):

BPMInstitute.org

Business Relationship Manager - Product Lifecycle Management, Chevron Corporation

Companies have long understood the need for project management; but project based business analysis has always been an open item for discussion and displacement. Businesses are beginning to see the value in having the expertise that a business analyst can bring to a project. However, these same organizations continue to struggle with determining the appropriate area of the company that will serve as the best fit for the business analyst (BA) role, in part due to a misunderstanding of the differences between a business unit focused business analyst (BFBA) and a technical sy

Leaping into the Next Generation of BPM

Author(s):

BPMInstitute.org

Business Relationship Manager - Product Lifecycle Management, Chevron Corporation

Molson Coors is the fifth largest global brewer with a combined annual volume of 60 million hectoliters and net sales of more than $6 billion. It leads market share in Canada and in the UK with growth profile in the US and emerging market opportunities in Brazil. Molson Coors employs 15,000 employees worldwide in 18 breweries serving 40 brands.

Coors turned to BPM in 2001 before the merger with Molson to develop a business architecture that would organize its business processes in a structured way.

A Balanced Perspective

Author(s):

Andrew Spanyi

Faculty Member, DBizInstitute.org and Managing Director, Spanyi International

Many firms are just doing isolated one-time process improvements with little consideration to deploying the sustainable improvement and management of their large, cross-functional business processes. They don’t realize that the fundamental concepts underlying BPM are all about customer focus and value creation and that requires a different leadership mindset.

How Much Will Your SOA Cost?

Author(s):

BPMInstitute.org

Business Relationship Manager - Product Lifecycle Management, Chevron Corporation

I’m consulting now…at the project and strategy levels…and thus finding that a lot of real work needs to be done to get SOAs up-and-running. For most organizations, the first step of their SOA project is to figure out how much this SOA will cost. Thus, you can budget appropriately and obtain the funding.

It’s a good first step, but most organizations that want to build an SOA don’t have a clue how to approach the cost estimation process. In many cases, they grossly underestimate the cost of their SOA, hoping their bosses and accountants won’t notice later.

The Business Transformation Imperative

Author(s):

Raj Ramesh

Chief Story Teller, TopSigma

Introduction

In today’s ever-changing business environment, it is imperative for enterprises to adapt quickly to not only deal with the change, but in many cases, exploit it for competitive advantage. Change can manifest itself in the form of new technology, new entrants into enterprises’ market space, competitors adapting new processes, changes in customer preferences and demographics, new government regulations, and so on. The rate of change in recent years has been much higher than in the past.

BPM vs ISO

Author(s):

BPMInstitute.org

Business Relationship Manager - Product Lifecycle Management, Chevron Corporation

Often I am asked, “What is the difference between BPM and the popular quality method known as ISO?” My experiences both in Operations Management and in Business Process Management have provided some major contrasts in the two approaches.

Reflections on BrainStorm’s Business Architecture Conference

Author(s):

William Ulrich

President, TSG, Inc.

It’s always exciting to attend a large conference bustling with like-minded people, especially when the subject matter teeters on the cutting edge of a new market space, and BrainStorm’s Business Architecture Conference in New York City last November was no exception. It was my first Business Architecture conference and BrainStorm’s second, but no college curriculum could possibly rival the depth and scope of the information imparted to me during those two days. From the opening remarks through the final wrap-up, I was intrigued and completely captivated as speaker after speaker p