Business process management (BPM) has been quietly undergoing resurgence as organizations gradually recognize the central role of process in digital transformation.

Business process management (BPM) has been quietly undergoing resurgence as organizations gradually recognize the central role of process in digital transformation.
Editors Note: DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book ‘How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. Be sure to pre-register for the webcast! This article was originally published on CognitiveWorld.com on December 22, 2019. This is a two-part article; Part I can be found here.
Digitized Value Streams
Editors Note: DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book ‘How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. Be sure to pre-register for the webcast here! This article was originally published on CognitiveWorld.com on December 19, 2019.
Editors Note: DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book ‘How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. Be sure to pre-register! This article was originally published on CognitiveWorld on December 19, 2019.
Editors Note: DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book ‘How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. This article was originally published on CognitiveWorld.com on December 17, 2019.
Editors Note: DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book ‘How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. This article was originally published on CognitiveWorld.com on December 2, 2019.
The decentralized ledger technology (DLT) underlying cryptocurrencies – Blockchain – is becoming a defacto solution for many peer-to-peer applications.
In one of my earlier articles on Disruption, Innovation and the Art of Business Architecture, I made the case that the concept of entropy is highly applicable in explaining the evolution of business organizations.
Generally speaking, entropy is the measure of disorder in a closed system, and it is a concept borrowed from thermodynamics – the branch of physics that deals with the relationship between heat, work, temperature, and energy in a system.
We are a year and a half into our Digital Process Automation program and have had some very strong successes as we learn new tool sets, build our enterprise capability center for governance and stand up an Agile way of working. Year one (1) we delivered over $10M in returned value on an investment of $3M. That early success buoyed our enthusiasm and optimism. It also pushed us to strive for bigger and better successes for year two (2).
We knew maturing, scaling and sustaining the new capability was going to be our focus for year two (2). However, that early optimism had us more bullish than perhaps we should have been. We were a bit stymied on the slowing of momentum as new and different challenges presented themselves.
Here are some field notes of our journey to date. This year, as we endeavor to drive forward and unlock business value using RPA/RDA capabilities, coupled with AI for Intelligent Automation, we have stepped back to assess, adjust, and learn.
When transitioning to agile, the key is to shift your thinking. Here are three critical areas that you should consciously work on changing.
Whether I am working on a single process or an operating model, I have found that stakeholder analysis is a good place to start. It is simple to do and often gives insights that are valuable both to the design work and to the transformation work.
Take a page of paper or a flip chart, describe the thing you are designing (process or function or whole organisation) in a circle in the middle, and array the stakeholders on spokes leading away from this central circle. A stakeholder is an individual or group of individuals or organisations who are likely to be affected by the work you are doing or whose requirements will affect the work you are doing.
Everyone starts here.
You're looking for a way to improve your process improvement skills, but you're not sure where to start.
Earning your Business Process Management Specialist (BPMS) Certificate will give you the competitive advantage you need in today's world. Our courses help you deliver faster and makes projects easier.
Your skills will include building hierarchical process models, using tools to analyze and assess process performance, defining critical process metrics, using best practice principles to redesign processes, developing process improvement project plans, building a center of excellence, and establishing process governance.
The BPMS Certificate is the perfect way to show employers that you are serious about business process management. With in-depth knowledge of process improvement and management, you'll be able to take your business career to the next level.
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