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Case Study: Improve Service Quality By Automating Document Processing
Nearly 55 million people depend on the French National Health Insurance Fund, CNAMTS. Learn how CNAMTS leverages case management to reduce paper and processing times while improving service quality.
Download this case study and learn:
- How document capture helps speed processing and eliminate errors
- The key steps that drive workflow acceleration
- How case management supports worker decisions by providing information in context
Implementing Process Modeling from Scratch
This white paper describes concepts and techniques for unraveling business complexity to arrive at trusted and well-managed process models. Various aids to process analysis and modeling are examined, including the role of a repository to improve organization and governance of the model information.
How to Plan and Design for Case Management Projects
This white paper discusses:
- Increase process efficiency with automated solutions that employ composition rather than custom coding.
- Best practice design phases for organizations planning case-based application development.
7 Things to Know When Choosing a Case Management Solution
This Evaluation Guide helps you compare and separate true intelligent case management platforms from BPM systems and other solutions that offer a lot on the surface, but very little underneath.
- The seven critical capabilities of intelligent case management
- What technical questions to ask of all vendor solutions
- Which solution is right for you
The Decision Model: Breaking Barriers in Real-World Projects
The number of successes with The Decision Model is escalating. Organizations are using The Decision Model to solve a range of business challenges and opportunities including some we did not expect. Therefore, this month we summarize three real world projects to illustrate how organizations are using decision models and how quickly project teams are delivering them.
SOA and Service Catalogues
A recent survey suggests that two thirds of large organisations are looking to implement a service catalogue in the next few months. However, the same survey also stated that less than half could articulate what benefit the service catalogue would be to the business. Looks like we are in a classic technology hype cycle!
The Business Architecture Core Artifact
Just about any serious Business Architecture (BA) discussion these days will include some reference to a model or artifact within the BA approach. This article will discuss what the author believes is the “core artifact” of the Business Architecture.
Why Process Sounds Stupid
Are you ready to get started improving work flow but just don’t know how? Do you want to build a process based culture? Do you want to buy a BPM suite? These are a few of the questions that organizations ask at one time in their development. But when to address these questions and how to address them depends on your purpose and company culture. And they can’t all be addressed at once.
This article is in two parts:
15 Minute Guide: Improving Worker Productivity With Case Management
Learn how case management can help you reap the benefits of automation in environments where people, information, and process collide—dramatically improving workflow and worker productivity.
Download this 15-Minute Guide and learn:
- The 4 secrets to improving knowledge worker productivity
- The 3 common characteristics of case-based processing
- How real customers benefit from intelligent case management
Creating Value With BPMN: A Business Users Perspective
There has been a lot of debate lately about the usefulness of BPMN (Business Process Model and Notation) to business managers. Some say that it’s too complicated and unintuitive and that it’s better suited to IT people. Others say business managers must spend time learning to read BPMN notation to find it more useful. Then there are those who say they use a sub-set of BPMN symbols to simplify models so that business managers can understand them. What’s more, little is said in the debate about the process modeller’s skills.
The Role of Leadership in Improving Operations
Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. Confronted by current and anticipated business challenges, incremental improvements to operations, while still important, will no longer be sufficient to gain advantage. This presentation outlines the needed evolution in leadership attitudes and behaviors in key operational areas. This presentation is based on Andrew Spanyi’s book – Operational Leadership – and it builds upon concepts introduced by Dr. John Kotter, Dr. G.
The Art and Practice of Business Transformation
Organizations have grown so complex in recent years that it is difficult to visualize or understand how all of the parts fit together. At the same time, executives want to reshape and transform their organizations to be more competitive and more customer centric. This requires that executives across business units view issues and solutions from a shared, enterprise-wide perspective. Business Architecture maps and documents the essence of the enterprise. Visualizing a business through architectural disciplines is not entirely new.
Manage Enterprise Change with Business Architecture
Business Architecture is never as critical as during times of great change. Great change shifts the very enterprise structures on which we usually rely to manage most other change. It can alter organizational structures, such as during mergers, acquisitions, joint ventures, and restructurings. It can alter process structures, such as during major system implementations, corporate initiatives, and regulatory imperatives. While times of sweeping change are unavoidable, the quality and speed with which we manage change determines our success.
Business Process Management For Dummies, IBM Limited Edition
Are you ready to tackle Business Process Management (BPM) for your enterprise? Do you want to improve efficiency, enhance agility, and also be more profitable? If so, you’ve come to the right place.
BPM is an approach toward managing how an organization operates so it better meets the needs of clients. BPM enables organizations to be more efficient and more capable of change. BPM is exactly what your organization needs to meet the challenges of the modern business climate.
Smarter Business Planning & Transformation
For decades, corporate executives and department managers have complained about the frequent budget overruns and schedule delays of complex IT business planning and transformation projects. The fact that these costly undertakings often fall short of providing the expected business objectives only serves to increase their frustration. Underlying causes include the complexities of modern organizations, intricacy and size of applications, as well as miscommunication between business, operational and IT experts who each speak their own jargon.
Tenet Healthcare Boosts Agility And Adaptability With SmartBPM
Each year the Federal government doles out millions to healthcare providers in improper payments for Medicare and Medicaid. To cut improper payments, the government stepped up efforts recently to root out risk, fraud, and compliance throughout the system. As part of the effort, the government closely audits healthcare providers for fraudulent and non-compliant billing practices. Where the government finds inconsistencies in a provider’s practices, it takes action by forging corporate integrity agreements (CIA) between with the providers.
Working Collaboratively Improves Business Processes and Accelerates Results
Today’s organizations are seeking to improve accountability and put more structure around their businesses, in order to respond more effectively to rapidly changing requirements. While getting those requirements right is important, communication about the requirements is also very important, requiring a dialogue between IT and the business users. For many organizations that is a challenge – but it is a challenge that can be overcome. And there are some tools that, once implemented, can make that dialogue between IT and ‘the business’ a happier conversation.
Search Frameworks and Engines – Unleashed
The details include search engine core components that work under the hood in tandem to generate the search results based on user requirements. Who are these core components? What’s their purpose in Search and answers to all these you would find in this artifact. A brief summary of package products and a list of search engine packages that are available out of box. This document is a consolidation of the search engine and frameworks and a write up on package search engine from FAST ESP.
Defining the Business Capability – A Cheat Sheet
A business capability defines “what” a business does at its core. This differs from “how” things are done or where they are done. Business capabilities are the core of the business architecture(i). Before I go further, let me say that this is not an article on the importance of the business capability or capability mapping. If you have doubts about this, read some of the other posted articles or white papers on the topic to build your familiarity. This article is for those of you who already understand the value of business capability mapping and need to go to the next stage.
Anatomy of Software Frameworks
This document emphasis on the variety of frameworks development approaches and their categorization and then walks thro’ the Visual Studio framework creating process. At the end it contains a case study of framework targeted for a telecommunication companies.
