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The Decision Model
Chapter 4: Changing the Game: BPM and BDM
Because business logic is such an important but overlooked business asset, the Decision Model delivers significant value to all activities that involve important business decisions. Therefore, the Decision Model’s impact is significantly wide-spanning business and IT projects and strategic to operational business issues. This chapter presents insights into the impact that the Decision Model has had on BPM and BDM and some insights into the future.
BPM: Toolbox for a Bionic Enterprise
Towards a Bionic World
Whatever at individual or social level, our biologic functions are more and more supported, if not replaced, by technology. Sometimes to mitigate physical or sensory deficiencies through mobility aids or improvement of auditive, visual capacities. In other occasions, electronics offer opportunities that our biological configuration cannot assume, at least for the time being all this evolution is transferring human processes from the biologic or physical world to another electronic or virtual one.
Improving the Business Operation – A Mixed Job
Business operations and their IT support are built to deliver effective outcomes from a variety of activities. Although, most companies have used focused projects to improve the cost and quality of different parts of the business, many managers believe that operations are not really designed for efficiency. Part of the problem is that over years of efficiency driven piecemeal change in both business and IT areas, the overall processes have often deteriorated and their effectiveness has often become questionable.
Three Secrets to Engaging Business and IT in Business Process Management
BPM is unique in offering so much promise while being so generally ignored. Even among companies that actively pursue some level of process improvement, only a few have a process based management structure. At least one reason for our tepid impact is our failure to model an enterprise-wide perspective in the initial launch of process improvement efforts. Gartner Inc. reports that in North America IT leads 42% of the BPM efforts and the Business leads 58% of the efforts.
Process Management Center of Excellence: Who Does What?
1. INTRODUCTION
Organizations have been trying to define who will be accountable for process management tasks[1]. This definition can: improve business performance; balance the power distribution among organization units; and engage important and different internal stakeholders. My previous articles provide guidelines on how to design the process center of excellence – PCE [3] [5]. This article provides guidance to support the decision on which organization unit can be responsible for the activities in the process management value chain.
Modeling a Net-Centric Department of Defense (DoD) Enterprise using BPMN 2.0
If a picture is a worth a thousand words, a standardized model is definitely worth multiple pages of a requirement specification. Business and IT have long used tabular descriptions, flowcharts and other means to capture and describe how their business processes are run, but if a modeling format has to go beyond being just a sketch, it requires a standardized, non-proprietary notation which can be uniformly understood by all.
The Business Architecture (BA) Paradigm
Interest in Business Architecture (BA) initiatives, case study presentations and training classes are increasing, a sign of a maturing and evolving approach.
Passing the Torch
In First Things First, I made a case for partitioning the front end of the development process into a concept planning phase and a detail design phase. In effect, this separates the “what” from the “how” in the process of creating and giving form to an idea.
The value of this is multifold:
Making Financial Services More Responsive
This webinar will discuss how to make your financial service organization more responsive to customers, opportunities and threats through event-driven processes in business process management (BPM). This will include the importance and meaning of events relative to a business process and the links between BPM and complex event process (CEP).
The Service Oriented Architecture Enterprise Architecture Framework (SOA~EAF)
Enterprise Architecture as a practice has been around for some time now. Many companies have reached a level of sophistication and maturity within their EA practices. They are well established with EA policies and governance institutionalized throughout the company.
Managerial drive for BPM Automation (Pillar Four)
“The management drive is the support and commitment of a company’s senior management, at the time to think and take the first and last step in a BPM tool process automation. This is the fourth pillar of importance for macro phases: process modelling, process construction testing, adjustments and/or changes to business rules.
4 Keys to Unlocking Operational Performance
Operational performance has become widely accepted as a critical success factor for companies across many industries. It is best described as the level at which all business units in an organization work together to achieve core business goals.
There are understandably many articles and texts dedicated to operational performance management. Many companies have created departments and job functions focused on translating the value of business assets into higher performance. However for those who are just beginning the journey there are undoubtedly more questions than answers.
Business Architecture: Status Quo or Game Changer?
We frequently debate the question of who owns business architecture, but this question hides a more fundamental issue that can dramatically impact the value proposition of business architecture. Motivation and intent will ultimately determine if business architecture is a “game changer” or just another management discipline delivering incremental improvements to the status quo.
Organizational Culture to BPM Automation (Pillar Three)
“The culture of paper in a business today is still considered important, as a means of support and evidence of any activity carried out within an established process. The change into a culture oriented to the use of information technology is mainly based on the commitment of the end user to live in an environment of automated activities and operational activities within the process where paper is used mainly in necessary control processes.
SOA and Service Management
Within the world of SOA the term service management usually refers to the control and orchestration of the invoked service (web. Business, composite, etc.), usually called SOA governance.
Instituting Change
This article may seem at times like a rant. It’s not meant to be. It just deals with the frustration that all of us who innovate in the development of planning processes feel when the most rational, carefully-planned, sure-fire, absolutely-self-evident advanced planning methods fail to stick in an organization!
Being Intelligent with SOA: Using SOA to Lay the Foundation of your Business Intelligence (BI) Initiatives
SOA purists might scoff at using SOA for integration [1], but for many enterprises, Service Oriented Integration (SOI) remains one of the prime motivations for embarking on the SOA journey. Agreed SOI by itself doesn’t achieve the avowed goals of agility or elimination of redundant IT infrastructure, but it helps the enterprise address real concerns, now. The SOA Manifesto [2] states that Business value is of higher priority over technical strategy; hence easier integration with SOA is a valid goal of a SOA initiative.
Manage the People or Manage the Process?
When you are trying to handle a problem, make an improvement, change the culture, or implement a key strategy where do you go first – to manage the people or manage the process?
Consider these four scenarios. Would you approach the situation by managing the people or managing the process? Rate each one against the 5 criteria and think about why you selected the rating. We will come back to these four scenarios at the end at the end of the article and consider them further.
Decision Matrix: Selecting a Business Process Management Vendor (Competitor Focus)
Read the analyst report “Decision Matrix: Selecting a Business Process Management Vendor”, and learn why Progress Savvion made the short list of BPM vendors.
Business process management (BPM) software solutions – often called “suites” – are one of the hottest areas in BPM, but choosing the right BPM solution for your organization may be a daunting task. Ovum, an industry analyst firm, recently conducted a research project that measures BPM vendors across three critera: market impact, end-user sentiment and technology offering.
Addressing Case Management Challenges with BPM
How can we improve customer satisfaction, loyalty and improve agent efficiency by using customer centric case management? We know that there is a much higher cost to acquire a new customer than getting repeat business from them. What can we do make sure we are managing customer interactions well so that customer get their issues resolved quickly and bring repeat business?
