Explore the many ways IBMs Business Process Management and Decision Management technologies enable agility through dynamic business processes. Use-cases describe approaches for using these technologies individually or together to address different business needs. Process improvement is about achieving better business outcomes. Technology is providing powerful capabilities that organizations are using now to quickly and continuously improve customer-facing and back-end operations. The challenge, of course, is that there is no one-size-fits-all solution.

Learn the Habits that drive process-improvement success, from project delivery and growing team competency to scaling BPM across the enterprise. These are proven techniques that will help you get started implementing successful BPM projects throughout your organization. Process improvement is about achieving better business outcomes. Technology is providing powerful capabilities that organizations are using now to quickly and continuously improve customer-facing and back-end operations. The challenge, of course, is that there is no one-size-fits-all solution.

Many people understand that BPMS Technology is important and maybe even revolutionary. However delivering BPMS solutions remains a challenge as practitioners in the field know only too well. In many ways, BPMS platforms have outpaced BPMS practice. What that means is that while we do have the cutting edge technology platforms to build BPMS solutions, the process of doing so still uses the old ways of IT.

So how do we do BPMS right?

Many people understand that BPMS Technology is important and maybe even revolutionary. However delivering BPMS solutions remains a challenge as practitioners in the field know only too well. In many ways, BPMS platforms have outpaced BPMS practice. What that means is that while we do have the cutting edge technology platforms to build BPMS solutions, the process of doing so still uses the old ways of IT.

So how do we do BPMS right? In this session we discuss:

Dan discusses BPM success stories and resulting best practices from recent implementations.

An overview of the aspects of BPM Suite 11g and a thorough look at the latest process management technology from Oracle that is being designed to simplify achieving process management success.

Discussion of the role BPM plays in technology and changes in technology. Process management is about being able to adapt and change. Dan addresses the challenges to BPM success and provide best practices and case studies to highlight processes, results and challenges addressed.

Case study about how PMI used rules management and process management to achieve business agility i.e. better, faster and cheaper changes to achieve business results. Also discusses how IT collaborated with business as facilitator and enabler.

Today, more than ever, customers have greater expectations and less patience when interacting with suppliers. We now expect businesses to be “always-on”, everywhere, integrated, and smart.  Companies which passively wait until a process breaks find it not only an expensive way to solve a problem but also risky to their brand and reputation as more and more customers complain via social media channels. In fact, according to a survey on operational responsiveness, 67% of companies heard about problems from their customers before they had identified them themselves.

The Decision Model is a new Business Logic Framework that impacts not just technology trends but also business management practices.It brings to the world of business rules a well-defined structure based on the inherent nature of logic, extended with integrity and normalization principles. This is similar to the concept to what the relational model brings to the world of data.

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