The culture of an organization is a collection of habits, and habits have a powerful effect in business performance. Driving long-term business benefit and success with Business Process Management (BPM) often times requires companies to develop new and maintain existing habits. 

Every year, CIO’s and COO’s rank “Improve Business Processes” as a top priority for their organizations. So why aren’t more organizations diving in, documenting their processes and driving improvement? In short, because it’s hard. Most companies don’t have a standard approach for process definition and documentation. Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company’s processes to help improve business processes across 15 domestic and 5 international call centers.

The Texas Education Agency (TEA) is responsible for providing leadership, guidance and resources to help schools meet the educational needs of all students.

Today the agency is driving process transformation by enabling business area subject matter experts to manage and maintain business rules within their processes. By enabling business users to manage rules, changes and modifications can be made rapidly whether it’s for new departmental policies or new education legislation.

“The Decision Model gives form, function and a tangible visual representation to business logic” – The Decision Model (von Halle & Goldberg)

In order to implement Decision Management effectively, we need to be able to identify and manage the business logic (i.e. the business rules) underlying business decisions. It soon becomes apparent that classical methods of gathering and managing business rules (i.e.

Controlling costs and resources is just the tip of the iceberg facing communications companies in an ever-tightening financial and regulatory environment. Part of the issue is the underpinnings of their business infrastructure, such as…

With approximately $33 billion in assets, Con Edison is one of the nation’s largest investor-owned energy companies serving the New York metropolitan area.

With approximately $33 billion in assets, Con Edison is one of the nation’s largest investor-owned energy companies serving the New York metropolitan area. Today Con Edison is in the process of developing a world-class business process improvement center of excellence to drive everything from building basic process model repositories to leading large-scale, cross-organizational process reengineering initiatives. 

In today’s market, the life sciences industry is facing a number of challenges. The challenges range from the expiration of patents, escalating cost of clinical trials and increasingly stringent new regulatory guidelines. Due to these factors, the pharmaceutical, CROs and medical device companies must re-evaluate their clinical trials processes and look for efficiencies, faster time to market and reduce costs. In addition, the companies must quickly update their processes and polices to comply with new standards.