Organizations that have call centers including help desks, outbound/inbound call centers or customer service desks are increasingly using Business Process Management (BPM), Portal and Web 2.0 technologies to differentiate the service they provide and make their operations more efficient.
But where is the low-hanging fruit?
It has become increasingly evident that business rules are only a part of the whole puzzle of business logic in BPM, SOA, and Business Architecture.
So yes, BPM is important. Maybe even revolutionary. But getting BPM right remains a challenge as practitioners in the field know only too well. We believe that in many ways, BPM platforms have outpaced BPM practice.
Join this 60 minute web seminar as we provide the System Integrator community with information about how BPM, Portal, Web 2.0 and SOA technologies can be combined into a powerful solution that helps address critical government challenges.
Don’t miss this webinar if your customers are asking you the following questions:
Struggling to get a grip on technology applications in the financial services and insurance space? Join leading IT research firm Forrester and Appian and as they explore modern process-based technologies and approaches.
Recent advances in Business Process Management (BPM) software coupled with proven best practices are having a tremendous positive impact on process-based areas across the enterprise. Rules engines and workflow systems are being replaced by sophisticated BPM platforms that enable business to respond with greater speed to ever-changing market conditions.
Does your Enterprise Resource Planning (ERP) system actually do what you want it to do? ERP applications were supposed to seamlessly solve all of our supply chain, order management, and deal approval processes. But these processes cross departments, people and functions, yet your ERP systems do not. So how well are ERP applications really working for you?
If you want to crush your competition, it is imperative that you tune into this webcast and learn how Business Process Management (BPM) is the missing link for making ERP work.
A successful SOA implementation isn’t guaranteed, it comes together when business and IT coordinate their efforts. But bringing IT and the business together can be daunting. They knock heads. When they talk, they don’t seem to speak the same language. To promote the cross-functional, cross-discipline collaboration between business and IT you need to successfully implement your SOA by leveraging the planning, impact analysis, and communication platform established by Enterprise Architecture (EA).
Business Activity Monitoring (BAM) has become an essential technology component of a Business Process Management (BPM) solution. After all, what could be more helpful than viewing real-time information about process performance? How about the ability to automatically trigger corrective actions? Or, better yet, being able to diagnose issues before they take place? Just as a pilot wouldn’t fly a plane without being able to view, diagnose and correct its systems, you shouldn’t consider automating processes without being able to have a complete
Business Activity Monitoring (BAM) has become an essential technology component of a Business Process Management (BPM) solution. After all, what could be more helpful than viewing real-time information about process performance? How about the ability to automatically trigger corrective actions? Or, better yet, being able to diagnose issues before they take place? Just as a pilot wouldn’t fly a plane without being able to view, diagnose and correct its systems, you shouldn’t consider automating processes without being able to have a complete understanding of how they
Are you engaged in or investigating an enterprise wide business process analysis initiative? Need to convince your Visio process modelers to migrate to a more structured environment?
The success of your business process analysis and enterprise architecture depends on the quality of your models. But if your users are modeling without structure and controls, then their models are probably unrelated, non-standard and disparate. Many organizations use Microsoft Visio®, a convenient solution for part-time business modelers.
Everyone starts here.
You're looking for a way to improve your process improvement skills, but you're not sure where to start.
Earning your Business Process Management Specialist (BPMS) Certificate will give you the competitive advantage you need in today's world. Our courses help you deliver faster and makes projects easier.
Your skills will include building hierarchical process models, using tools to analyze and assess process performance, defining critical process metrics, using best practice principles to redesign processes, developing process improvement project plans, building a center of excellence, and establishing process governance.
The BPMS Certificate is the perfect way to show employers that you are serious about business process management. With in-depth knowledge of process improvement and management, you'll be able to take your business career to the next level.
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