Businesses have been fighting the battle of poorly integrated customer data for decades. Most are aware that the lack of integrated data about their customers can impact customer satisfaction, loyalty, and retention, and ultimately the bottomline. This executive paper takes a closer look at the impacts of dispersed customer information and the potential benefits of implementing a service-oriented architecture (SOA) and building composite applications to gain a single customer view. Through the integration of siloed disparate systems, streamlined business processes, and an alignment of IT with business processes, companies can achieve complete visibility of customer information across the organization.
Advanced Process Governance: Managing BPM for Long-Term Success
As organizations mature in their Business Process Management (BPM) journeys, the spotlight shifts from one-off improvements toward a more strategic, sustainable framework. Enter process governance: the mechanism by which companies ensure that BPM efforts remain...
