The environment in which organisations find themselves is and remains in a state of flux; markets are volatile, customers are able to manage on their own and are more articulate than ever and it’s impossible to imagine society today without social interaction. In addition, organisations are faced with more (new) legislation than they have ever experienced before and there is unprecedented pressure on margins and profit.
These developments are forcing organisations to change and within the changes taking place the demand for innovation is becoming increasingly greater. Why is that? Simple: to add value both internally and (preferably) externally. The question is whether and, if so, how a discipline such as Business Process Management (BPM) can and must contribute towards innovation.
This whitepaper answers that question by addressing the following subjects:
- What is (good) innovation?
- BPM and innovation; the state of play
- Delivering added value through BPM
- The (emerging) techniques for BPM within innovation
