Before starting, it is important to understand process mapping’s place in the larger context of business process improvement. Improving your process typically starts with documenting how it works today, what we call the “as-is” process. The mapping of the as-is process can be divided into two phases: the Discovery Map and the Process Diagram.
It is the Discovery Map that we will focus on in this guide: who needs to be involved, what information goes into it, how to conduct the mapping session, and how to communicate your progress to stakeholders.
