Discover the fundamentals of case management and unlock the power of Case Management Model and Notation (CMMN) in our one-day intensive training course. Designed for professionals seeking to enhance their understanding of case-based processes, this course provides a comprehensive overview of case management principles and practical skills in CMMN modeling.

Participants will delve into the essentials of case management, exploring its role in modern organizations and the key components of case-based workflows. Through hands-on exercises and interactive discussions, attendees will learn to create CMMN diagrams, define cases and tasks, and design efficient case management workflows. With real-world case studies and best practices, participants will gain insights into leveraging CMMN to streamline processes, enhance organizational agility, and drive better outcomes.

Whether you’re a business analyst, process engineer, project manager, or IT professional, this course equips you with the knowledge and skills to excel in case management and leverage CMMN effectively in your organization. Join us for a transformative learning experience and elevate your expertise in case management with CMMN.

CMMN is also an important component of the BPM+ standard also referred to as the ‘Triple Crown of Modeling’.  BPM+ includes BPMN, DMN and CMMN.

Outline:

• Introduction to Case Management
  • Overview of case management principles and methodologies.
  • Understanding the role of case management in modern organizations.
  • Key components and characteristics of case-based processes.
• Introduction to CMMN
  • Overview of Case Management Model and Notation (CMMN) and its significance.
  • Explanation of CMMN notation elements, including cases, tasks, milestones, and events.
  • Comparison of CMMN with other process modeling notations (e.g., BPMN).
• CMMN Modeling Basics
  • Step-by-step exercises in creating CMMN diagrams using modeling tools or software.
  • Practice in defining cases, tasks, stages, and other CMMN elements.
  • Tips and best practices for organizing and structuring CMMN diagrams effectively.
• Advanced CMMN Concepts
  • Exploration of advanced CMMN concepts such as case states, case roles, and case file management.
  • Discussion on how to handle complex scenarios and exceptions in CMMN diagrams.
  • Case studies and examples illustrating the application of CMMN in diverse industries.
• Case Management Best Practices
  • Overview of best practices for effective case management implementation.
  • Strategies for integrating CMMN with existing systems and processes.
  • Case management governance, monitoring, and continuous improvement approaches.